These terms and conditions apply to all of our work unless specifically stated otherwise.
The Service
Unless otherwise stated, our quoted price is for a standard outside clean which includes the glass, frames and sills. A standard clean removes the general dirt that accumulates over time on a window, for example rain marks, dust, pollen, fingerprints, cobwebs, road spray, bird muck and bird strikes. A standard clean does not include the removal of builder’s debris such as paint, varnish, silicon, stickers, glue, cement, concrete, render or plaster and does not remove staining from the frames or sills.
For windows contaminated with builder’s debris we can offer a builder’s clean (subject to our availability). A builder’s clean is significantly more expensive than a standard clean. It should also be noted that it is not always possible to remove all of the above contaminants without leaving damage to either the glass, seals, frames or sills. For these reasons, we strongly recommend that when having work done to a property, customers ensure that whoever is doing the work is keeping a very close eye on the windows so that they can wipe off any stray building materials before they have a chance to set in place. We cannot guarantee against damage once these items have dried.
Subject to availability, we also offer internal window cleaning. The price for inside window cleaning is usually in the region of double the price for the outsides. The difference in price is to account for internal jobs taking longer to complete and requiring extra equipment, along with the requirement to co-ordinate our timings with those of the customer. The cleaning of any extra internal glass over and above the insides of the windows themselves (for example internal glass doors, partitions, balustrades, mirrors or secondary glazing) will incur additional costs. In advance of us arriving to complete work indoors, it is imperative that access to the windows has been arranged (for example by moving furniture and fully opening blinds) and that window ledges are cleared of items. If this has not been done, there may be extra charges.
Unless otherwise stated, our quoted price is for a standard outside clean which includes the glass, frames and sills. A standard clean removes the general dirt that accumulates over time on a window, for example rain marks, dust, pollen, fingerprints, cobwebs, road spray, bird muck and bird strikes. A standard clean does not include the removal of builder’s debris such as paint, varnish, silicon, stickers, glue, cement, concrete, render or plaster and does not remove staining from the frames or sills.
For windows contaminated with builder’s debris we can offer a builder’s clean (subject to our availability). A builder’s clean is significantly more expensive than a standard clean. It should also be noted that it is not always possible to remove all of the above contaminants without leaving damage to either the glass, seals, frames or sills. For these reasons, we strongly recommend that when having work done to a property, customers ensure that whoever is doing the work is keeping a very close eye on the windows so that they can wipe off any stray building materials before they have a chance to set in place. We cannot guarantee against damage once these items have dried.
Subject to availability, we also offer internal window cleaning. The price for inside window cleaning is usually in the region of double the price for the outsides. The difference in price is to account for internal jobs taking longer to complete and requiring extra equipment, along with the requirement to co-ordinate our timings with those of the customer. The cleaning of any extra internal glass over and above the insides of the windows themselves (for example internal glass doors, partitions, balustrades, mirrors or secondary glazing) will incur additional costs. In advance of us arriving to complete work indoors, it is imperative that access to the windows has been arranged (for example by moving furniture and fully opening blinds) and that window ledges are cleared of items. If this has not been done, there may be extra charges.
Frequency of service - Main Round
Most jobs are typically completed between Monday and Friday. This round rotates through all of the areas/streets that we cover before returning to the start. This rotation usually takes approximately 6 weeks, however it can be affected by events outside of our control for example adverse weather, equipment/vehicle failure and staff sickness. As such there is no guarantee of an exact frequency of cleans, just an assurance that we will be working hard to make our way round all of our customers.
Most jobs are typically completed between Monday and Friday. This round rotates through all of the areas/streets that we cover before returning to the start. This rotation usually takes approximately 6 weeks, however it can be affected by events outside of our control for example adverse weather, equipment/vehicle failure and staff sickness. As such there is no guarantee of an exact frequency of cleans, just an assurance that we will be working hard to make our way round all of our customers.
Frequency of service - Sunday Round
The Sunday round comprises of shops, offices and flats above shops on Grantown High Street and Square. These jobs are completed either weekly, fortnightly or monthly within a 4 week block each month. On the few occasions that there are 5 Sundays in a month, we have a much needed Sunday at home with our families.
There are occasions where planned events prevent us from completing this (for example Motormania on the 1st Sunday of September). On these occasions we either do some or all of the work on the Saturday, shift the whole month back a week if there are 5 Sundays that month or otherwise juggle the jobs around to try and provide a service as close to possible as to what has been agreed with the customer.
The Sunday round comprises of shops, offices and flats above shops on Grantown High Street and Square. These jobs are completed either weekly, fortnightly or monthly within a 4 week block each month. On the few occasions that there are 5 Sundays in a month, we have a much needed Sunday at home with our families.
There are occasions where planned events prevent us from completing this (for example Motormania on the 1st Sunday of September). On these occasions we either do some or all of the work on the Saturday, shift the whole month back a week if there are 5 Sundays that month or otherwise juggle the jobs around to try and provide a service as close to possible as to what has been agreed with the customer.
Payment
Our preferred method of receiving payment is Direct Debit which can be set up by visiting www.grantownwindowcleaners.com/payments This method is safe and hassle free, streamlines our admin and ensures that you are always up to date with your payments to us. All you need to use DD is an email address and a bank account.
If you prefer to pay by online transfer, we will leave a card with our bank details after each clean. The name on our account is “Grantown Window Cleaners”. Please pay as soon as possible using the property address as the reference.
In cases where the customer is unable to use the above preferred methods of payment, we also accept cash paid in person.
Our preferred method of receiving payment is Direct Debit which can be set up by visiting www.grantownwindowcleaners.com/payments This method is safe and hassle free, streamlines our admin and ensures that you are always up to date with your payments to us. All you need to use DD is an email address and a bank account.
If you prefer to pay by online transfer, we will leave a card with our bank details after each clean. The name on our account is “Grantown Window Cleaners”. Please pay as soon as possible using the property address as the reference.
In cases where the customer is unable to use the above preferred methods of payment, we also accept cash paid in person.
Changes to Your Property
If you make any changes to your property, the price we charge may increase with immediate effect. This will be the case when there are extra windows added to your property, or if changes to the building or garden make accessing some of the windows harder.
If you make any changes to your property, the price we charge may increase with immediate effect. This will be the case when there are extra windows added to your property, or if changes to the building or garden make accessing some of the windows harder.
Cancellation
If you want to cancel our service, please let us know as soon as possible. You will be liable to pay for any cleans completed before we receive your cancellation, including any cleans that take place after you have left if you move out of a property without cancelling our service.
If you want to cancel our service, please let us know as soon as possible. You will be liable to pay for any cleans completed before we receive your cancellation, including any cleans that take place after you have left if you move out of a property without cancelling our service.
Privacy Policy
When you contact us, we will store any details you have provided to us securely. We keep them only for the purposes of running our business and do not share them with anyone else. The only exception is if we are legally or morally required to share them with law enforcement agencies.
The details we may keep are:
We keep these items for the purpose of:
We do not collect or store any of your financial data. Data related to electronic payments are handled only by our financial providers, for example our bank, our credit card terminal provider and our Direct Debit provider. These providers use high levels of encryption to protect your financial information, which we do not have access to at any time.
When you contact us, we will store any details you have provided to us securely. We keep them only for the purposes of running our business and do not share them with anyone else. The only exception is if we are legally or morally required to share them with law enforcement agencies.
The details we may keep are:
- Name
- Address (and any other addresses for which you require our services or a quote for services)
- Email addresses
- Telephone numbers
- Copies of any correspondence between us
- Dates of work completed, and payments made
- Other details required for us to be able to provide the service to you, for example directions to the property and any other specific requests/notes relating to the job
We keep these items for the purpose of:
- Providing a service to you
- Contacting you regarding our service to you
- Retrieving a quote we provided to you at a later date
- Providing you with a statement of work completed/payments received
- Fulfilling our obligation regarding accounting and reporting to HMRC
We do not collect or store any of your financial data. Data related to electronic payments are handled only by our financial providers, for example our bank, our credit card terminal provider and our Direct Debit provider. These providers use high levels of encryption to protect your financial information, which we do not have access to at any time.
